Frequently Asked Questions

Please refer to our sizing chart. For a more oversized fit we suggest sizing up one or two sizes. Christmas Collection:SweatshirtSize Guide (cm)6/12 Months1-2 Years3-4 Years5-6 Years7-8Years 9-10YearsTol +/-Chest343639424548 2Body Length384247525762 2Sleeve Length303439444954 2Original Collection:SweatshirtSize Guide (cm)6/12 months12/18 months18/24 months24/36 months3-4 years Tol +/-Shoulder2426283032 1.5Chest3133353739 1.5Length3436373840 2Armhole1515161718 1.5Sleeve Length2729313335 1.5

Yes! We offer custom orders.To help us keep costs down and avoid unnecessary waste, we only hold the items currently shown on our website in stock.However, we can order custom baby, toddler, child and adult sizes, with a range of different colours and styles available.Interested in something custom?Simply fill out our custom order enquiry form here and let us know what you're looking for.Please note that prices, lead times, garment styles and colour options may vary depending on your request and availability. But one thing won’t change - the same high standards and original Vinnie & Bluebell artwork you know and love. 🤎

Many of our items are printed on demand in small batches. Therefore please allow up to 2 weeks for us to carefully prepare and dispatch your order. Once dispatched, delivery typically takes 2–4 working days.We use Royal Mail 48 Tracked to post your items.

We currently send all orders via Royal Mail Tracked 48, so you can follow your parcel and know when your Vinnie & Bluebell order is on its way!

Unfortunately we do not offer international shipping at this time.

We do our best to make every piece as consistent as possible. Because our sweatshirts are made using recycled materials, you may notice small flecks, natural variations or subtle differences within the fabric. We like to think these little details are part of what makes each piece unique - and a reminder of its more sustainable story.Our designs are also printed in small batches, so there may be very slight variations in colour, placement or finish. These small differences are completely normal and won’t affect the overall look, feel or quality of your sweatshirt.

Our sweatshirts are professionally printed in small batches in Devon onto high-quality garments.They’re designed to be soft, durable and comfortable, with a cosy brushed-back fleece on the inside - perfect to wear again and again.

We hope you love your Vinnie & Bluebell order. If something isn't quite right, this policy explains how returns and refunds work.Change-of-mind returnsWe offer returns on eligible products within 30 days of receiving your order.To request a return, contact us at info@vinnieandbluebell.co.uk with your name and order number.Items must be returned unworn other than trying them on, unwashed, undamaged and, where possible, with their original tags and packagingThis voluntary 30-day returns period is in addition to your statutory rights.Please note: Any custom orders and non-returnableYour statutory cancellation rightsFor most purchases made online, UK consumers have the right to tell us that they wish to cancel within 14 days of receiving their order. Once you tell us, you normally have a further 14 days to return the goods.You do not need to give a reason for exercising this right.You may inspect and try on clothing as you reasonably would in a shop. If an item has been handled beyond what is reasonably necessary and its value has been reduced, we may be entitled to reduce the refund accordingly.Return postageUnless the item is faulty, damaged, incorrect or otherwise not as described, the customer is responsible for the cost of returning the item.We recommend obtaining proof of postage.If we have sent you an incorrect or faulty item, please contact us before returning it so that we can arrange the appropriate return.RefundsOnce your return has been received and inspected, we will notify you.If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we've approve your return, please contact us at info@vinnieandbluebell.co.ukExchangesWe do not currently offer direct exchanges. Please return your original item for a refund and place a new order for the size or design you would like.Faulty, damaged or incorrect itemsIf your item is faulty, damaged, not as described or you receive the wrong product, please contact info@vinnieandbluebell.co.uk as soon as possible.Please include your order number and photographs where appropriate.Your statutory rights are not affected by this policy. UK retailers must provide remedies where goods are faulty, not as described or not fit for purpose.Sale itemsSale and discounted products have the same statutory consumer rights as full-price products.Unless clearly stated otherwise, our normal returns policy also applies to sale items.Return addressPlease do not return products without contacting us first and info@vinnieandbluebell.co.uk. Please note returns will need to be sent to us, please contact us directly for the return address.